EFFICIENCY IS OVERRATED. BRANDS NEED FRICTION.
The design industry worships efficiency. Seamless UX, frictionless journeys, everything optimized for speed. But here’s the problem: frictionless often means forgettable. It doesn’t always works in all cases.
The Cult of Efficiency
Brands obsess over removing barriers. But barriers are sometimes the very things that create meaning.
Why Friction Matters
Ritual builds loyalty.
Surprise creates memory.
Struggle makes reward sweeter.
Designing Friction Deliberately
Think Easter eggs, brand rituals, quirky moments that make users pause and smile. These aren’t inefficiencies, they’re connections.
Friction isn’t failure, it’s flavour. And in branding, flavour is everything.